Members Give Choptank Electric High ACSI score
Once again, members gave Choptank Electric an above-average ACSI (American Customer Satisfaction Index) score of 85 out of 100. This rating is higher than the cooperative utility industry average of 77, as published on the 2019 ACSI report. During the summer, Touchstone Energy conducted its National Survey on the Cooperative Difference and surveyed our members. Members who responded shared what the co-op is doing well and where we can improve.
“We are proud of our ability to meet our members’ expectations at the core of our service — providing reliable electricity to our members. It’s in our mission to do so,” said CEO Mike Malandro.“The Cooperative Difference survey helps us understand members expectations and where we can improve to meet them.”
Choptank Electric Cooperative thanks those who participated in the 2019 Cooperative Difference Survey for your honest answers and comments.